Louie De Palma este un dispecer de taxi acerb și irascibil din New York. Încearcă să mențină ordinea asupra unei colecții de personaje variate și ciudate care conduc pentru el. Pe măsură ce îi hărțuiește și îi insultă din siguranța „cuștii” sale, ei formează o legătură specială între ei, devenind prieteni și sprijinindu-se reciproc prin încercările și necazurile inevitabile ale vieții.
Louie, driving a cab in order to give pointers to a new driver, accidentally runs into an old lady pedestrian. Louie starts catering to the old lady, in the hopes of avoiding being sued, but soon learns she is still going to sue him for a million dollars. Alex notices that the old lady looks familiar, and recognizes her as a con artist, who pulls scams like this on cab drivers all the time (faking injuries in order to sue them). Alex makes a deal with Louie to find some of her previous victims to testify against her, if Louie agrees to treat Alex with more respect. It turns out, however, that this time, the woman really has broken her leg this time, and is indeed confined to a wheelchair legitimately (she tells this to her lawyer without any of the gang around). At the trial, Alex shows up alone because he couldn't get anyone to testify in Louie's behalf, so Louie gets a bright idea. In an attempt to prove that the woman is faking an injury, in front of the court, Louie pushes he
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